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Does Alden’s Books Sell New or Used Books?
Why Are Your Books Priced So Low?
How Long Do I Have to Wait for my Books to be Delivered?
Do You Insure Your Packages?
Will My Books Arrive in Good Condition?
Should I Be Worried About Entering My Credit Card Information for My Books Purchase?
Will You Use My Email Address Improperly?
I Am Located Outside of the United States. Can You Deliver Books to Me?
Do Holiday Schedules Affect My Order Processing?
I Am Not Satisfied with the Book I Purchased. Can I Obtain a Refund?
Do You Accept Donations?


Does Alden’s Books Sell New or Used Books?
We sell both types of books, new and used. In general we have more used books for sale than new. In both cases of new and used, you will find our new books heavily discounted from their retail pricing. In the case of used books we sell the books at the current market pricing. When we offer used books at prices greater than their original retail prices, then those books are collectibles and oftentimes are very rare. In our modern era of electronics when information is available via the internet, fewer books are being printed. Over time, books in general will become more valuable.

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Why Are Your Books Priced So Low?
Most of our books are donations to Alden’s Books. Donors chose to give us their books so we can continue to help others. Because the books are donated, we can resell the books at very low prices. The quality of the books is very good. In cases of rare books, their conditions are listed in their description. We will never reject donations or trades. You can be assured of complete satisfaction when you buy an Alden’s Books item. We want you to be our regular customer and tell your friends. In this way we can continue to do our charitable work.

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How Long Do I Have to Wait for my Books to be Delivered?
Alden’s Books sends out your order within two days’ of your placement. We try to fulfill your order the very same day, but you can be assured the order will not be inactive for more than two days. We send our books out using the United States Postal Service. In most cases we will use Media Mail rates, which is the least expensive for books and reading materials. Media Mail rates deliveries are toward the slow end of delivery time. The post office stipulates that Media Mail mailed packages will arrive from 3-14 days of their shipment in the lower 48 states. Delivery time for packages mailed out to Hawaii and Alaska will run from 2-4 weeks. In cases where delivery time must be faster than Media Mail we will deliver using the post office’s other services: overnight, priority mail, etc. In super rush orders, we will use FedEx, DHL, United Parcel Service's overnight delivery, or special messenger. Yes, we do have unique books that sometimes requires immediate delivery.

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Do You Insure Your Packages?
Every Media Mail delivered package has the Delivery Confirmation service attached to it. This is the United States Post Office service that tracks the date and time of deliverability. Each package so shipped has a tracking number and you can use the tracking number to track the status of your package. Other packages mailed more expediently will have similar tracking services added. We want to make sure that the books you buy do get into your hands safely.

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Will My Books Arrive in Good Condition?
We pack our books with care. We recycle our packaging materials. Hardly anything is wasted in Alden’s Books operations. Whatever materials we use we guarantee that your package will arrive with it’s books in the same shape that were in when they leave our shipping area. If your books are damaged in transit, please contact us and we will make immediate refunds. We will do whatever is necessary to make your experience with Alden’s Books a great one.

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Should I Be Worried About Entering My Credit Card Information for My Books Purchase?
The Alden’s Books website has built-in programming that prevents your credit card information from being stolen and used for charges that you do not authorize. Additionally, United States laws limit your exposure to possible fraud in the use of your credit card by imposing conditions to your credit card issuing company. You have two levels of security of your credit card information. The security of credit card transactions is very good both from the software programming side, and also from the legal side.

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Will You Use My Email Address Improperly?
Alden’s Books will use your email address for several purposes. The first purpose is to validate your authenticity. Is the person placing the order really who they are? Once you create an order with Alden’s Books we will send you acknowledgements via your email address. If you are who you say you are, then you will receive this acknowledgement. Next, we will continue to use your email address by sending you status of your purchase delivery time. We will add your email address to our internal list of customers and will send you emails of our new books arrivals, special discounts on future purchases, etc. We will never make your email address available to anyone outside of our own operational procedures.

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I Am Located Outside of the United States. Can You Deliver Books to Me?
Yes, we can deliver books to you if you live outside of the United States. We use international rates if using the United States Postal Service, our FedEx, or other services. Please email us about specific rates to your country. We will make sure the package is delivered to you in a timely and safe way.

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Do Holiday Schedules Affect My Order Processing?
In no case, even with holiday scheduling, will your order be processed more than two days after placement. In general we process within the same day of placement.

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I Am Not Satisfied with the Book I Purchased. Can I Obtain a Refund?
Yes, one of our goals is to attain complete customer satisfaction. If you are not happy with your books we will refund the book purchase price immediately. You have up to 30 days to return the books to us. Of course, the books must be in the same condition you received it since we will offer them to our customers. We won’t be able to refund the cost of the shipping and handling to you, however. In the case where we refund your purchase price, we both lose. We try to prevent this from happening by offering you quality books at very reasonable prices. Failing that we will gladly refund your purchase to your satisfaction.

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Do You Accept Donations?
Yes, we GLADLY accept donations. This is what keeps Alden’s Books operating! If you donate a lot of books we’ll even arrange with you to pick up the books, at your convenience, so you don’t have to lug them over to our store. A small box of books weighs about 40 pounds. (When we move our boxes of books around we treat them as if we're exercising at the health club!) If you have smaller boxes of books, we’ll pick them up. When you donate your books to us we clean them up, process them, and then offer them up for resale on our website and in our store. Profits from the sales of these books fund our charitable causes in Alden's name.

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Last Updated: 3 Jan 2011 00:25:03 PST home  |  about  |  terms  |  contact
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